Support

Email support@asknexara.com for help with billing, account issues, bugs, or anything else. We read every message ourselves — there's no ticket queue or outsourced support team.

We're a small team, not a call center — expect a reply usually within 24-48 hours. Urgent account or billing issues are prioritized; general questions may take a bit longer.

To help us solve it faster, include your account email, what you were trying to do, and what happened instead. Screenshots help a lot for anything visual.

You can also use the in-app feedback or report an error options — both route straight to the same small, trusted team.

The Info page's FAQ answers most common questions about billing, Compute limits, models, and privacy. The Updates log is where we post known issues and outages honestly, as they happen — check there first if something feels broken for everyone, not just you.

Found a security issue? Email support@asknexara.com with SECURITY in the subject line so it reaches us immediately. Please report privately and give us a chance to fix it before disclosing it publicly — we take these seriously and will respond directly.